Terms of service

Wavro Technologies Ltd is a company registered in England and Wales under number 16887091, with its registered office at Ground Floor, Blenheim Tower, Batavia Road, London SE14 6AX, United Kingdom. You can reach us at hello@wavroapp.com.

Wavro is web and mobile software for planning rotas, inviting staff, recording clock-ins and breaks, forecasting labour cost, and approving timesheets. We provide the tool. You remain responsible for how you run your business with it.

Wavro is not payroll software, an employment law adviser, or a system of record for statutory purposes. Figures it produces - hours, labour cost, holiday accrual - are calculations based on the data you enter, and you should check them before relying on them for pay or for a filing.

The person who signs up is the account owner. Owners and managers can invite other people. Each account holds three access levels: owner, manager and employee. Managers can change rotas, staff records and company settings; employees see their own shifts, clock in, and submit their own timesheets.

• Keep credentials confidential. You are responsible for what happens under your account.
• Only invite people who actually work for you.
• Tell us promptly at hello@wavroapp.com if you think an account has been compromised.

The rota, staff records, clock events and timesheets in your account belong to you. We only use them to run the service for you, to keep it secure, and to support you.

Your staff’s personal data is yours as the employer. In data protection terms you are the controller and we are your processor. Our data processing agreement forms part of these terms and sets out what we may and may not do with it. Our privacy notice explains the rest.

You are responsible for having a lawful basis to put staff data into Wavro and for telling your staff you use it. That includes the optional clock-in location check: if you turn it on, it is your call to make and your duty to inform the team.

You agree not to:

• use Wavro to break the law, including employment, working time and data protection law;
• upload data you have no right to hold, or special category data we do not ask for (health records, biometrics, and similar);
• probe, scrape, overload or reverse engineer the service, or try to reach data belonging to another company;
• resell or white-label the service without our written agreement.

We can suspend an account that is causing harm to the service or to other customers. Where we can, we will warn you first.

New accounts start on a 14-day free trial, no card required. When the trial ends, a paid subscription is required to keep using the service; without one we may suspend access.

• Subscriptions are billed monthly in advance through Stripe. Card details are handled by Stripe and never reach our servers.
• The plan is £9.90 a month per company, which includes up to 10 active employees, plus £1.50 a month for each active employee beyond that. Current rates are on the pricing page and are the ones that apply.
• An active employee is any staff profile that is enabled and available for scheduling in the billing period. Adding staff mid-month adds a pro-rated charge; archiving staff reduces the next invoice.
• Prices are in pounds sterling and exclude VAT, which is added where it applies.
• If a payment fails, we will retry and email you. Access can be suspended while an invoice is unpaid.

You can cancel at any time from the billing page. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not refund part-months, except where the law requires it or where we have clearly got something wrong.

Before you cancel, export anything you need. After cancellation we keep your data for 90 days so you can change your mind, then delete it. Ask us at hello@wavroapp.com if you want it deleted sooner.

We aim to keep Wavro available around the clock and to deploy changes without downtime, but we do not promise an uptime figure at these prices. Maintenance, third-party outages and incidents happen. Clock in and shift viewing continue to work offline on the staff app and sync when the device reconnects.

Support is by email at hello@wavroapp.com. We answer during UK business hours.

We improve the product continuously, and features may change. If we make a change that materially reduces what you already pay for, or if we change these terms or our prices to your disadvantage, we will email the account owner at least 30 days beforehand. Carrying on using Wavro after that means you accept the change; if you would rather not, cancel before it takes effect.

We own Wavro - the software, the brand and the design. You get a non-exclusive, non-transferable right to use it while your subscription is active. You own your data. If you send us feedback, we may act on it without owing you anything for it.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither side is liable for loss of profit, loss of business, or indirect or consequential loss, and our total liability in any 12-month period is capped at the fees you paid us in that period. Wavro is provided as it is; we do not warrant that it will be error free or fit for a particular purpose beyond what is described here.

You can stop using Wavro at any time by cancelling. We can end the agreement if you seriously or repeatedly breach these terms, or if an invoice goes unpaid after we have chased it. On termination your right to use the service stops and the retention period in section 7 starts.

These terms, together with the data processing agreement, are the whole agreement between us. If a clause turns out to be unenforceable, the rest still stands. Nobody other than you and us can enforce these terms.

They are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.